Customer Service Officer

2 weeks ago

Singapore Avantor Full time

**Job Summary**: In this role, you will process orders, handle inquiries from external or internal customers, coordinate resolutions of customer issues with internal departments, explain products/services and billing procedures to customers, assist customers in completing forms and gather/record information needed for proper transactions.
**RESPONSIBILITIES**
- Support to set up SOP to meet the spirit of SPEED and ACCURACY
- Check the material validity and price effectiveness in SAP
- Generate quotes upon Accounts Managers’ or customers’ requests in SAP
- Enter valid orders to initiate product shipment
- Working with the supply chain to make sure goods arrive to meet the customer’s required delivery date
- Contact the customer to make sure the valid certificates for chemical goods or DGs
- Manage orders to ensure complete and on-time delivery
- Manage returned and defective products to Logistic Centers and provide credits to customers
- Contribute to continuous quality improvements to ensure business compliance
- Take ownership of customers’ issues and resolutions
- Ensures the highest level of customer satisfaction (internal and external)

**QUALIFICATIONS (Education/Training, Experience and Certifications)**
- Diploma/Bachelor's Degree, with 2 -3 years of customer service relevant experience will be a plus
- International trade/logistics major or related experiences will be a plus

**KNOWLEDGE SKILLS AND ABILITIES**
- Good interpersonal and communication skills
- Ability to work successfully in a team environment
- Good customer service, analytical, and problem-solving skills
- Self-motivated and demonstrates initiative and result oriented

**ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)**

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedents are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on a routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs.

**DISCLAIMER**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

**EEO Statement**:
We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.

3rd party non-solicitation policy

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