Vice President, Gcib Kyc Stringent, Outreach

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

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Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**The Function**

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

**Responsibilities**:

- Outreach to clients requesting and collecting KYC documentation
- Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
- Ensures banking ownership is clear and works across Lines of Business to close relationship coverage gaps, if any
- Drives the organization and recording of client contacts in appropriate systems of record
- Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
- Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
- Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes
- Raise process issues and improvements that collectively help our clients
- Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
- Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
- Drives the Outreach of both periodic refreshes as well as remediation and associated programs
- Drives the Outreach of jurisdictionally or regionally stringent requirements where needed
- Ensure timely collection of client required documentation, including follow ups where needed
- Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
- Ensure performance metrics are met and any exceptions are resolved within required timeframes
- Master customer due diligence (CDD) requirements and guide clients as needed to comply
- Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
- Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
- Embrace a collaborative and output oriented culture

**Skills**:

- Bachelor's degree or equivalent work experience
- 7+ years experience in a client facing role within the financial services or a related industry
- Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
- Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
- Must demonstrate a strong client focus
- Understands how the client book fits into the overall business growth strategy
- Can work independently with limited supervision
- Can manage and maintain key relationships with stakeholders
- Excellent interpersonal skills for motivation, collaboration and encouragement
- Professional Demeanor: Demonstrating patience, composure, and po