Writing System and System Interaction Engineer

Business Environment:
The NPDI (New Product Development and Introduction) under ISDO (Inkjet Supplies Development and Operation) is an organization working to develop new technology and deliver winning products to marketplace. The Large Format team is focus on delivering the technology and products by validating the design robustness, reliability, system interaction in the large format print systems. The team supports a diverse portfolio in print business
- **Large Format Design and Production segments**. The broad range of products provide the team great opportunities to work on different technology, expose to different market segments and multiple opportunities for career development.

Key roles & responsibilities for Writing System and System Interaction Engineer (Large Format Printer) are listed below.

**NPI (New Product Introduction) phase**:

- This role involves leading tests on the printer system to demonstrate PHA and/or Ink baseline performance. For example: Nozzle health, edge roughness, spray, decap, flowrate, color and other print quality metrics will be the standard performance metrics to monitor while looking for pen/ink/printer related interaction issues.
- Pen fluidic and ink characterization (example: DW, DV, Refill, DBOS analysis). The WS engineer will collaborate with fluidic architects or pen product engineers to gather data illustrating the expected fluidic architecture and ink performance, and to identify any issues with the integrated system.
- Autopsy/Triage/Failure tracking. This task involves collecting failed printheads, performing the initial triage, coordinating the appropriate failure analysis work, summarizing, reporting out the analysis, and assign next steps for each one of them.
- Lead issue resolution using structured lean problem-solving methods.
- System Interaction testing and development to deliver to new programs intent of meeting or exceeding customer experience.
- Partner with the R&D, NPI and Manufacturing teams for both Supplies and Printer organizations to deliver on program deliverables.

**Post MR (Manufacturing Release) phase**:

- Set up the Customer Returns framework for each NPI programs before transitioning this responsibility to Supplies Manufacturing team.
- Collaborate with Supplies Quality team to further improve on product quality and address top customer concerns.
- Deliver on post-MR metrics of NPI before transitioning responsibility to Supplies Manufacturing team.

**Individuals who will do well in this role usually possesses**:

- Bachelor's or master’s degree in electrical/mechanical/Material/Chemical engineering related major
- Possesses a comprehensive technical background and systems-oriented mindset.
- Utilizes both analytical and empirical problem-solving techniques.
- Exhibits a proactive, hands-on attitude, adept at crafting innovative solutions to overcome obstacles.
- Displays a systemic perspective, adept at recognizing interconnections and thriving in dynamic settings.
- Embraces a growth mindset, with a strong emphasis on flexibility and adaptability.
- Capable of collaborating across various time zones and with diverse teams.
- Open to occasional travel, approximately 25% of the time.
- Strong Thermal Inkjet (TIJ) fundamentals
- Familiarity with PHA product knowledge, particularly TIJ4 printheads
- Experience with large format printer print systems
- Knowledge of ink supplies
- Ability to conduct printer and PHA print tests, characterization tests, and reliability tests
- Proficiency in Design of Experiments (DOE)
- Familiar with Lean Problem-Solving methodology
- Competence in data analytics, statistical analysis, charting, and reporting
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere._
- HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore._
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