F&b Service Trainer

**HOTEL OVERVIEW**

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

**ABOUT OUR COMPANY**

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

**F&B Service Trainer**

**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Consistently offers professional, engaging and friendly service to guests
- Conduct regular LQA training for each outlets and team members
- Update and maintains training materials (welcome kit) for all F&B outlets.
- Ensure New Hire Task Check Lists are completed in timely manner with biweekly check on each new hire with respective outlet managers.
- Audit all areas to ensure training translating to on floor consistency and
assist outlet managers to do continuous auditing to maintain standards
- Works close with the Learning & Development Manager in order to ensure all outlets have regular training taken in place. Typically, for product knowledge (food & beverage)
- Ensure all outlets’ F&B training calendar and training records are updated
and available (yearly and monthly).
- Provides support and assistance to the entire F&B Management team and
departmental trainers through facilitation of support meetings and training
- Actively participates in operations in order to evaluate shortfalls and training needs
- Permanently monitors behavioral and technical performance of outlets
employees based on Corporate F&B Standards and LQA Standards
- Acts as a role model and support for all levels of positions throughout the
F&B division
- Promote Health and Safety in the workplace. Conduct weekly audit on
cleanliness and maintenance of outlets/operational equipment, and document on findings and notify outlet leaders concerned
- Participate in the training and coaching of new and existing team members
- To assist F&B Outlet Managers in their operations during peak periods when required
- Knows and follows up religiously on Food & Beverage standards and LQA
Standards
- Other duties as assigned by the General Manager, Food & Beverage

**Qualifications**:

- Minimum diploma
- At least 4 years of experience in the Hospitality/Service Industry preferred
- Good spoken and written English
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
- Has prior experience in the Food & Beverage industry

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS