Regional Automation Maintenance Expert

7 days ago


Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**Equipment Maintenance Management**
- Establish and refine maintenance management framework for automated sorting equipment, and standardise the maintenance processes, templates and tools in each market
- Optimise the local maintenance plan for each SPX site, and develop training for the relevant personnel
- Monitor to ensure proper maintenance activities are carried out periodically with good record keeping
- Assist local teams to develop a good spare parts strategy, including adequacy of spare parts, inventory management and spare parts procurement plan

**Equipment troubleshooting and improvements**
- As the regional expert, assist local maintenance teams in resolving more complex equipment issues
- Analyse and diagnose equipment problems, and coordinate with equipment suppliers to solve problems
- Develop internal troubleshooting manuals, train on-site technical teams, and take measures to prevent similar failures in the future
- Recommend solutions to increase operating efficiency, performance, safety, and reliability
- Capture learnings on maintenance experience and provide input to equipment modification and design requirements

**Requirements**:

- Possess a college diploma or above in mechanical, electrical, automation control or related fields
- More than 3 years of experience in maintenance of express automatic sorting equipment. Familiar with common equipment issues and maintenance methods
- Good planning and problem-solving capabilities
- Ability to travel frequently to Shopee overseas markets
- Good teamwork and communication skills. Proficiency in Mandarin required to liaise with vendors from China


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