Head of Operations

5 days ago

Singapore ARAB BANKING CORPORATION (B.S.C) SINGAPORE BRANCH Full time

Reporting to the General Manager Singapore, the job holder will support the:
a) Creation of a high performing team capable of supporting the strategic plans of ABC in Asia

b) Development and deployment of operational best practices using recognised industry concepts e.g. Lean / Six Sigma as well as Trade Finance industry knowledge to increase process efficiency whilst minimising operational risks

c) Implementation of Key Performance metrics to drive a consistent, rigorous and on-going assessment of the team’s operational performance

d) Manage the branch’s outsourced activity to ensure operational resilience and regulatory requirements are met

e) Delivery of strategic change initiatives across ABC Singapore in accordance with the priorities agreed by the ABC Group Mancom

f) Implement and manage the branch’s Business Continuity Management framework

g) Manage Head Office’s IT service providers to adhere to MAS’ Technology Risk Management requirements

The job holder will play a key role in ensuring the delivery of organisational change and process improvements in order to simplify existing activities and ultimately deliver scalable operational solutions that can be consistently implemented across the Group as required.

To support the above the job holder is expected to have a strong and broad knowledge of Trade Finance and Loans Products and associated operational best practices and experience of working as part of a team that develops and delivers transformational change initiatives.

**Knowledge**

Deep technical knowledge and experience of Trade Finance products.

Strong knowledge and understanding of Commercial Banking products and their processing.

Strong knowledge and understanding of Treasury products and their processing.

Solid understanding of the commercial nature and risks associated with Trade Finance related services and products.

Where appropriate will have a detailed knowledge of the regulatory practices which may impact the work of the department and an understanding of the likely impact of forthcoming change.

**Education**

Degree level qualification in banking, finance, accountancy or business administration.

**Experience**

At least 10 to 15 years working experience in Trade Finance Support areas of which at least 5 have been in a leadership position responsible for team development and strategic change initiatives.

**Personal Attributes**

Articulate and easy to understand with strong interpersonal skills. Checks others’ understanding in response to enquiries / situations.

Fluent English (spoken and written), Arabic also advantageous.

Ability to work under pressure, with strong time management skills and proven track record in planning, managing and prioritising own and teams’ work.

Excellent analytical skills with ability to learn new systems and identify and define problems and solutions.

**Others**

The job will primarily be focused on building a high performing team supported by class leading operational practices in order to deliver an efficient and effective operating model that can be replicated as required across other Operations teams. The job holder will need to exhibit a ‘can do’ attitude, a passion for delivering change and willingness to challenge the status quo.

The job holder will be expected to work with Group Operations management and other key stakeholders to ensure that operational activities and associated change programmes are aligned to the Group’s strategic objectives whilst managing risks to within the established Group risk appetite.

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