IT Support Officer

1 week ago

Queenstown, Singapore MITSUBISHI ELECTRIC ASIA PTE LTD Full time

**Roles & Responsibilities**

You will support the IT infrastructure team to provide technical support, facilitate internal usage of tools and systems to ensure smooth delivery of IT infrastructure initiatives in the company.

This role provides you with opportunities to be involved in servers and networking monitoring projects.

**Your Key Responsibilities**
- Provide support on infrastructure improvement initiatives
- Basic Computer/ Networking hardware configuration, prepare system imaging and cloning
- Resolve issues on logged tickets within stipulated time frame in accordance with procedures, processes and quality standards, while ensuring escalation paths are followed
- Analyze and support corporate systems (servers, computers, network, active directory etc.) by performing checks, updates, and backups
- Maintain documentation of all conducted infrastructure optimization activities
- Take on small
- to medium-size ad hoc IT projects
- Keep up to date on new technologies and systems. Be involved in the evaluations of such updates.

**Your Skills**
- Nitec/Diploma in IT or related field
- Hands-on end user support and troubleshooting skills
- Server administrator experience will be advantageous

**Your Profile**
- Possess effective interpersonal skills to work well with internal and external stakeholders
- Can work independently as well as in a team
- Takes ownership of incidents/ issues which arises from user requests

Established in Singapore in 1977, Mitsubishi Electric Asia Pte Ltd is a subsidiary of Mitsubishi Electric Corporation, a world leading manufacturer of products ranging from home electronics to satellite systems. Mitsubishi Electric Asia Pte Ltd has been providing reliable, high-quality products to homes, businesses and industries in Asia Pacific region: these include home electronics, industrial and factory automation, visual and imaging products and power semiconductors.

MEQ, which stands for ‘Mitsubishi Electric Quality’, promises the best experience in our products, services, partnerships and people, and lies at the very core of our business.

At Mitsubishi Electric Asia Pte Ltd, we live by our pledged commitment to change for the better with every move we make. We constantly strive to enhance all aspects of our business practices and operations so as to achieve the needs of our customers and stakeholders, as well as improving the wellbeing and quality of life of our employees, society and environment.

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