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Assistant Key Account Manager, Ecommerce

2 weeks ago

Central Singapore Reckitt Full time

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

**Sales**:
Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

**About the role**:
Dive into a role that transforms data into strategy as a Sales Analyst at Reckitt. Your sharp analysis will provide insight to help increase revenue, profit, and market share, guiding our ambitious sales teams towards smarter decisions and groundbreaking results. Seamlessly blending finance and strategy, your insights will enable us to manage trade investment with precision. Ready to have a tangible impact on our global marketplace? Join us and see your vision shape the future of our sales excellence.

**Your responsibilities**:

- Sales & Business Management
- Own and manage the e-commerce P&L for key platforms such as Shopee, Lazada, Amazon, Redmart, Pandamart, TikTok Shop, etc.
- Develop and execute customer-specific business plans to meet sales, share, and profitability targets.
- Lead commercial negotiations, joint business planning (JBP), and platform relationship management.
- Monitor channel performance and proactively identify growth opportunities and challenges.
- Campaign Planning & Execution
- Collaborate with brand and trade marketing teams to develop integrated campaign calendars.
- Lead execution of monthly sales activations, mega campaigns, and new product launches.
- Optimize media, pricing, promo mechanics, and assortment to drive conversion and ROI.
- Data & Insights
- Track key performance metrics: sales, market share, CTR, conversion, basket size, ROAS, and inventory health.
- Use platform dashboards and internal tools to derive insights and make data-led decisions.
- Share regular performance reports and actionable recommendations with internal stakeholders.
- Cross-Functional Collaboration
- Work closely with supply chain, finance, and digital marketing teams to ensure seamless operations and stock availability.
- Align on promotional calendars, forecasts, content, and platform-specific requirements.
- Act as the internal voice of the customer by sharing trends and platform-specific insights.

**The experience we're looking for**:

- Bachelor’s degree in Business, Marketing, or related field.
- 3-5 years of experience in e-commerce sales, key account management, or trade marketing - ideally in FMCG.
- Proven track record of managing e-commerce accounts and achieving sales targets.
- Deep understanding of e-commerce platforms, online retail dynamics, and digital KPIs.
- Highly analytical, data-driven, and comfortable with numbers and dashboards.
- Strong negotiation, relationship-building, and project management skills.
- Agile, resourceful, and able to work in a fast-paced, entrepreneurial environment.

**The skills for success**:
Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, Strategy Execution, Operational Excellence.

**What we offer**:
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

**Equality**:
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well