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F&b Service Attendant

3 weeks ago

Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities
- Maintain complete knowledge of:
a) All menu items available in the bar

b) All liquor brands, beers, and non-alcoholic selections are available in the bar.

c) All wine/champagne by the glass and major wines on the wine list.

d) Designated glassware and garnishes for drinks.

e) Out of stock items.

f) Bar layout, station layout, hours of operation

g) Inputting of items in the Info Genesis system.

h) Be aware of in-house group activities, locations and times.

i) Proper maintenance and use of equipment.

j) Proper Knowledge on operating motorized trolley procedure

k) All department policies / service procedures.
- Attend line-ups with other staff and review all information pertinent to the day’s Mass gaming operation.
- Follow departments grooming and attire standard.
- Communicate closely with Supervisors and bartenders to ensure quality service is achieved.
- Perform work and side duties in accordance with departmental procedures.
- Ensure to have full knowledge of L1 & B2M mass gaming floor plan including bar pantries
- Service attendants at SBGF are expected to push motorized complimentary beverage service trolley on the floor at designated area instructed by Supervisors
- Able to perform and maintain work safety while pushing an estimated 50kg motorized trolley
- To ensure motorized trolley is well maintained all time
- Ability to stand for long periods and perform physical tasks like lifting and carrying items relating to F&B and motorized trolley batteries up to 9kg
- Service attendants to accurately take food and drink orders and serve the orders timely. Collection of empty glassware after the service.
- Prepare special items for events (RAK) in accordance with supervisor’s requests
- Ensure that all materials and equipment are in complete readiness for service in accordance with business needs.
- Participate and contribute to all designated meetings and training sessions
- Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
- Anticipate, always acknowledge and respond promptly to guests’ requests
- Any guest complaints/ negative feedback report to Manager on Duty / Supervisor immediately
- Ensure all assigned closing duties are completed before signing out.
- Work to be part of a cooperative working climate, maximizing productivity and employee morale.
- Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
- Review status of assignments and any follow-up actions with Manager on Duty.
- Successful completion of the training/certification processes
- Attend daily briefings before shift starts and all other assigned meetings.

Job Requirements

Education & Certification
- Completion of high school 'O' Level
- Diploma in any field is an advantage

Experience
- Minimum 12 months in customer service / guest contact roles, preferably in a hospitality organization
- Beverage experience is an advantage

Other Prerequisites
- Possess food hygiene and safety certification
- Willing and able to work on shifts, weekends and public holidays
- Possess a well-groomed, professional appearance
- Able to carry a tray weighing up to 20lbs
- Able to lift to 10kg without assistance
- Able to push motorized trolley on the floor to serve beverages
- Able to work in smoking environment

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.