Experience Data Coordinator

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations. A global perspective and cultural diversity are reflected in all aspects of our research and teaching. With campuses in Europe (France), Asia (Singapore) and Abu Dhabi, INSEAD’s business education and research spans three continents.
We are hiring for an Experience Data Coordinator to join our Career Development Centre (CDC). This is a full-time permanent position to be based in our Asia campus in Singapore.
The CDC provides career opportunities to our INSEAD graduates and working professionals by liaising with companies and organisations globally.

**Key Responsibilities include**:
Internal Platform administration duties
Administration of the inhouse portal used by Students and Recruiters for Events and Jobs to include the following:
Upload Job postings into the portal for students to apply
xtract and prepare reports for the team related to the data within the portal
Provide guidance to the team on new event setup and use of functionality
Provide Level 1 troubleshooting on the separate Student and Recruiter interfaces for issues encountered by stakeholders
Work closely with the IT Business Partner and overtime provide Super User support for the portal on trouble shooting system bugs, escalating to the platform support ‘Symplicity’ and testing any new upgrades or features rolled out by ‘Symplicity’
Train new team members on using the portal
Experience Analytics
Design and build surveys to collect students’ and participants’ data (e.g., preferences, engagement), workshop outcomes, recruiters’ satisfaction and for other such similar quality analytics
Analyze user data (e.g., click rates, survey responses, sign-up rates), draw conclusions, and produce recommendations for internal stakeholders on outcomes
Management Reporting
Maintain appropriate records (e.g., tracking files) to support management reporting
Provide timely, relevant, and accurate regular reports and analysis of the results
Provide analytical support to various CDC Functions
Co-ordination of Annual Employment Statistics
Collect and analyse employment data and work with the Data Intelligence Manager to produce the annual Employment Statistics and they include the following:
Setup Qualtrics survey
Extract, clean and analyse data at Graduation
Provide Follow-up and reminders at 3 or 6-months out
Extract, clean and analyse data 3 or 6-months after graduation to produce the final employment statistics
Career Development Centre (CDC) Internal Systems Platform Development and Management
Understand the following platforms to support questions from students regarding the navigation of CDC platforms: CareerGlobe, TimeEdit, Learning Management System, Sign up Genius, Activities Calendar and Sharepoint
Contribute to CDC IT projects or IT projects that involve CDC from development phase through to implementation
Others
As and when needed, work on internal ad-hoc projects according to business needs

**Key Requirements**:
Bachelor degree holder with at least one year’s work experience preferably in a data analytics function.
Passion for working with data and new systems, highly curious to understand and find out how to best put together data from different sources/systems to analyze issues and draw conclusions.
Highly proficient in MS Office suite, especially Excel.
Good team player.
Very detailed oriented.
Excellent written and verbal communication skills.
Those with experience working in an international environment will be preferred.
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Location: 1 Ayer Rajah Avenue,Singapore 138676, Queenstown

**Job Types**: Full-time, Permanent