
Inquiry Manager
1 week ago
**Job Objective**
**Key Responsibilities**
- Call all new leads on the school’s CRM platform and strive to make appointments and gather required information.
- Schedule appointments and confirm timing for 1:1 / campus tours for Admissions Managers.
- Capture and qualify parent inquiries, student data, and communications into the CRM system.
- Manage inquiry pipeline -Receive, log and promptly follow-up on all inquiries
- Keep CRM system up-to-date with status changes at each stage of inquiry management
- Consolidate market feedback to identify opportunities to improve best practices.
- Attend Events on behalf of the Admissions Department; drive inquires to the school.
- Call leads who have signed up for campus tours / virtual open houses and follow up accordingly.
- Participate and attend student enrolment activities as needed.
- Other duties as required by the Head of Admissions.
**Requirements**:
- Good verbal (telephone) and written communication skills
- Experience in a customer facing role.
- Excellent time management and organization skills
- High levels of accuracy and attention to detail
- Knowledge of the international school enviornment.
- Experience in use of CRM tools and digital / online platforms
- Proficiency in a second language (e.g. Mandarin, Japanese language, Korean language) is a plus.
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