Customer Service Officer

3 days ago

Singapore Singapore Jobs Full time

Overview
Customer Service Officer (Inquiry/Quotation) role at Singapore Jobs. Location: Ang Mo Kio (few bus stops from Yio Chu Kang MRT). Working hours: 5 days per week, Monday to Friday 8:30am to 5:30pm. Salary (commensurate with experience): Up to $4200 + Bonus. Industry: Semiconductor & Electronic. Employment opportunity: Permanent.
Responsibilities
Provide good customer support to corporate customers, including end-to-end management of customers’ orders and requests
Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
Prepare and submit quotations to customers promptly
Prepare and submit documents required by customers in their respective management systems
Proactively update customers on their order status and shipment schedules
Maintain accurate and updated records of spare parts price lists for customers
Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
Prepare and submit documentation to assist customers with custom queries
Work closely with internal teams to manage customers’ issues & solution implementation
Requirements
Degree or Diploma holder with at least 3 years of relevant working experience
Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
Strong command of spoken and written English
Able to work after office hours when required
Bilingual in English and Mandarin to liaise with Chinese speaking clients who converse in Mandarin only
Email:
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