
Systems Support Engineer
1 week ago
**Job description**:
- Monitor, identify, and resolve Salesforce-related incidents and system performance issues to ensure high availability and stability.
- Leverage debugging tools and techniques to investigate and troubleshoot system errors, working closely with developers and administrators.
- Follow best practices and operational standards to optimize system efficiency and performance.
- Assist in the implementation of enhancements, bug fixes, and minor customizations within Salesforce.
- Collaborate with cross-functional teams to support CI/CD processes and ensure smooth delivery of updates.
- Set up alerts, reports, and monitoring tools to detect and prevent operational issues proactively.
- Document operational processes, troubleshooting steps, and solutions for knowledge sharing.
- Support Salesforce data management, including data import/export, data cleansing, and backups.
**Technical skills**:
Good understanding of the Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform fundamentals.
- Experience with incident management tools and troubleshooting techniques.
- Exposure to programming/scripting languages like Apex, SOQL, or scripting tools such as Python.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- Understanding of CI/CD tools such as Jenkins or Git is desirable.
- Ability to work with data management tools, relational databases, or Salesforce reporting tools.
**Professional skills**
- Good problem-solving skills with a focus on issue resolution.
- Strong communication and collaboration abilities to work across teams.
- Willingness to learn, adapt to new tools, and grow within the Salesforce ecosystem.
- You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
- You are willing to be part of a rotation
- and need-based 24x7 team and are able to handle multiple engagements.
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