Associate/analyst, Cash Operations

2 weeks ago

Singapore DBS Bank Full time

Business FunctionGroup Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities* Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT), which may include undertaking shift work, OT (where needed) to ensure BAU continuity; and support on non-biz days (where applicable).* Ensure completeness and correctness of customer instructions before processing, with zero tolerance for error as job entails handling remittance transactions that is of significant financial & reputational risk.* Perform daily reconciliation of ITT/OTT payments.* Requires high speed handling over the repair of remittance transactions, abiding by strict cut-off times (e.g., by currency / customer requests), whilst maintaining accuracy & quality over output.* Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.* Ensure timely escalation of system issues and work with tech counterparts to resolve those issues.* Engagement in ITT/OTT related projects/initiatives rollouts. Participate in LV testing.* Engagement in Risk and Control initiatives and projects, not limited to control deep dives, pre-audit reviews, risk self-assessments, coordination of internal, external, and regulatory audits.* Issue/incident and error management and the related follow up and reporting.Requirements* Minimum 2 years’ experience in payment operations processing.* Prior experience in payment operations preferred; with knowledge on SWIFT Payment Messages (e.g., MT103/202/202cov/Pacs008/Pacs009/Pacs009COV) and relevant systems IPE, AMH, FTW, OCR, CICSH/MADAME.* Ability to work staggered hours or on shift on rotation basis and participate in weekend/late night LVs.* Ability to work overtime (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.* Ability to work on SG public holidays when the need arises.* Ability to work under stress with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.* Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.* Zero tolerance for error/ambiguity - role entails posting financial transactions on daily basis; and entails high financial exposure risk.* Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.* Teamwork, Dependability, Strong risk & controls mindset and meticulous.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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