Operations Instructor

The Operations Crew member is responsible for the operation of the attraction and ensuring the safety of the guests. Service-oriented with excellent interpersonal skills, he/she enhances the enjoyment of their guests by providing hands-on guidance to any queries raised which are specific to the attraction. He/she is also knowledgeable on first-level mechanical issues related to the attraction, and is able to raise the issue to the relevant maintenance staff after conducting a first-level triage of any mechanical or operational concerns. Able to work on a shift system, he/she is comfortable with working in an outdoor environment, be on their feet for long hours, and needs to maintain a flexible work-week including weekends and public holidays. Support attractions operations Assist in regulating queue times according to queue management approach and methods Assist in directing crowd flows through the attractions site Provide feedback to management team on improving ground operations Ensure guests have valid ticket for the relevant activities at the site Ensure cleanliness of site at all times Operate attractions rides Enhance customer service Deliver excellent guest service in line with developed procedures Perform first-level service assistance and recovery Handle any attractions-related enquiries and assist any team members when required Safety and security of attractions site Enforce visitor adherence to safety rules Carry out safety standards and procedures Escalate any incidents for follow-up action Support emergency response procedures Conduct safety briefing to guests Ensure timely set up and execution of the park closure procedures Conduct pre and post-ride safety checks on a daily basis Perform thorough inspections of equipment and rides Assist in performing pre and post-ride safety checks

Not Specified