Operations Instructor

Operations Crew
Mega Adventure
Southern Islands

SGD 2,200 - SGD 2,400

Job Highlights

Development Opportunities

Flexible Working Days

Fun Working Environment

**We are looking for Full Time Staff**

**Positions Available**:
Operations Instructors

Front of House Ticketing Crew

**Salary**

$2,200-$2,400 (depending on Full Time Position applied for)

For Part Time - starting at $8.50, can progress up to $12 per hour with training

1.5x pay on Public Holidays (for Part Time)

**Benefits**

Uniform

15 days Annual Leave and 11 days Public Holidays

Medical Leave

Cable Car Pass

Lunch provided

**Company**

Mega Adventure operates an aerial adventure park - host to the world famous MegaZip - a 450m flying fox over the jungle and beaches of Sentosa Island - as well as a 15 meter high free fall simulator, and a 36 obstacle high ropes course.

**Job Role Description**

The Operations Crew member is responsible for the operation of the attraction and ensuring the safety of the guests. Service-oriented with excellent interpersonal skills, he/she enhances the enjoyment of their guests by providing hands-on guidance to any queries raised which are specific to the attraction. He/she is also knowledgeable on first-level mechanical issues related to the attraction, and is able to raise the issue to the relevant maintenance staff after conducting a first-level triage of any mechanical or operational concerns. Able to work on a shift system, he/she is comfortable with working in an outdoor environment, be on their feet for long hours, and needs to maintain a flexible work-week including weekends and public holidays.

**Support attractions operations**

Assist in regulating queue times according to queue management approach and methods

Assist in directing crowd flows through the attractions site

Provide feedback to management team on improving ground operations

Ensure guests have valid ticket for the relevant activities at the site

Ensure cleanliness of site at all times

Operate attractions rides

**Enhance customer service**

Deliver excellent guest service in line with developed procedures

Perform first-level service assistance and recovery

Handle any attractions-related enquiries and assist any team members when required

**Safety and security of attractions site**

Enforce visitor adherence to safety rules

Carry out safety standards and procedures

Escalate any incidents for follow-up action

Support emergency response procedures

Conduct safety briefing to guests

Ensure timely set up and execution of the park closure procedures

Conduct pre and post-ride safety checks on a daily basis

Perform thorough inspections of equipment and rides

Assist in performing pre and post-ride safety checks

**Skills and Competencies**

Primary/Secondary School/Pre-U/College/Professional Certificate

Part-time positions available. Option to convert to Full-time.

Additional Information

**Career Level**
Entry Level

**Qualification**
Primary/Secondary School/O Level

**Years of Experience**
1 year

**Job Type**
Full-Time

Mega Adventure is well known of its 450m MegaZip line and the super challenging MegaClimb obstacle course on Sentosa Island but we have much more to offer From a Climbing Wall and a Free Fall to multiple Trampolines all over Singapore. We even offer Team Building programs and hosts hundreds of groups every year. We deliver programs in a way that motivate people to better themselves by encouraging the exploration of personal and team building adventures and rewards. We challenge participants to recognise the group’s and individual achievements, which will ultimately drive personal growth.

**Specific Location**
Sentosa

**Job Types**: Full-time, Part-time, Internship
Contract length: 12 months
Part-time hours: 44 per week

**Salary**: $2,200.00 - $2,400.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service / operations: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person