Customer Service Officer

2 weeks ago

Singapore Warner Bros. Discovery Full time

**Company Overview**

Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We’re home to the world’s best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.

**The Role**

We take entertainment seriously and so do our customers. As brand ambassadors of HBO GO Asia, the Customer Service team supports HBO's mission to deliver a seamless and personalized streaming experience to customers in Asia.

**We Are Looking For Someone Who Will Be**
- Involved In Daily Operational Work And Who Will Go Above And Beyond To
- Represent HBO GO Asia in managing customer enquiries through communication channels.
- Provide first level troubleshooting and resolution of issues reported by customers.
- Take ownership of escalation, follow-up and resolution of challenging service cases.
- Consistently achieve swift and satisfactory resolution of all service cases.
- Engage customers to develop long term relationships and confidence in HBO GO.

**Must-Have to succeed in the role**
- Minimum 2-3 years of experience providing customer service and/or in other customer facing roles.
- High proficiency in English, both written and verbal. Experience in text-based communication is a plus.
- Willingness to work in shifts and flexibility to work on week nights and weekends.
- Bonus: Experience working on digital products and services.
- Bonus: Experience working in the media/entertainment industry.
- Excellent communication skills.
- Enjoys interacting with others.
- Desire to help others with patience and empathy.
- Ability to solve problems through analytical and creative thinking.
- Ability to stay calm and focused while under pressure and in challenging situations.
- Familiar with and enjoy using digital products and services.
- Bonus: Technical expertise and/or experience in troubleshooting technical issues.
- Collaborative and an excellent team player.
- Demonstrates integrity in all actions and decisions.
- Initiative in going above and beyond in service delivery.
- Willingness to keep learning.

**The Perks**
- Exclusive WarnerMedia events and advance screenings
- Paid time off every year to volunteer for eligible employees
- Access to well-being tools, resources, and freebies
- Access to in-house learning and development resources
- Part of the WarnerMedia family of powerhouse brands

**Job Types**: Full-time, Contract, Temporary
Contract length: 6 months

**Salary**: $1,392.40 - $3,500.00 per month

**Benefits**:

- Additional leave
- Employee assistance programme
- Flexible schedule
- Health insurance
- Professional development
- Work from home

Schedule:

- Day shift
- Early shift
- Flexible hours
- Monday to Friday

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