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Lyf Guard

3 weeks ago

Singapore Ascott Full time

About Us
- When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.

Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award-winning experiences for our guests.

Be Yourself, Be Part of Our Journey- Job Description

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

**Responsibilities**

**1. **Look after the well-being of all guests from arrival until departure by**:

- a. Assisting lyf residents with their check-in (via mobile app or kiosk)- b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community- c. Explore the various functions of the app with residents- i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)- d. Handling guest queries- f. Facilitating communication and requests

**2. **Ensure operational efficiency by**:

- a. Monitoring record of room availability using the hotel's property management system (PMS)- b. Ensuring that processes carried out adhere to corporate guidelines- c. Performing book-keeping activities whenever necessary- d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property - especially the social spaces-
- f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

**3. **Create an inclusive and collaborative community by**:

- a. Noticing guest preferences and managing their profiles- b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives- c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience- Job Requirement
- You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills
- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities
- One with knowledge of current trends and happenings
- A people person and a do-er: be ready to get all hands-on
- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands
- Tech savvy, able to pick up and use new systems and technology solutions easily
- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point)
- Willing to do 5-day work week shifts, including night shifts