lyf Guard

3 days ago

Singapore CapitaLand Full time

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lyf Guard
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CapitaLand
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About Us
Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 30 June 2024, CLI had S$134 billion of assets under management, as well as S$100 billion of funds under management held via six listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in thematic and tactical strategies. Its diversified real estate asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage and data centres.
Job Description
JD – lyf Guard ( Guest Service Executive )
You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior ( GSAM ) or Chief lyf Guard ( GSM ).
Responsibilities
Look after the well-being of all guests from arrival until departure by:
Assisting lyf residents with their check-in (via mobile app or kiosk)
Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
Exploring the various functions of the app with residents
Mobile key, messaging lyf Guards, making ancillary purchases (if available)
Handling guest queries
Facilitating communication and requests
Ensure operational efficiency by:
Monitoring room availability using the hotel's property management system (PMS)
Ensuring processes adhere to corporate guidelines
Performing bookkeeping activities as necessary
Assisting housekeeping with regular rounds to ensure cleanliness of social spaces
Handling walk-ins, emails, and phone inquiries
Executing light housekeeping/engineering duties and liaising with contractors
Create an inclusive and collaborative community by:
Noticing guest preferences and managing profiles
Assisting in curating event calendars and community initiatives
Proactively interacting with guests for feedback
Job Requirements
You are:
Dynamic, self-motivated with strong communication skills
Passionate about entrepreneurial, tech, creative, and collaborative communities
Knowledgeable of current trends
A people person and a hands-on worker
Detail-oriented with the ability to anticipate guest needs
Tech-savvy and quick to learn new systems
Possessing unique talents such as coffee making, bartending, singing, or being a tech geek
Willing to work 5-day shifts, including nights
(Note: Shortlisted candidates will be invited to submit a 1-minute video titled 'All About ME')
Benefits
Flexible benefits with medical coverage for self and family
Training and development opportunities
Subsidised rates at Ascott residences
Support for staff volunteerism
Wellness programs
Closing Statement
At CapitaLand, we promote fair employment practices, recruit based on merit and fit, and uphold an inclusive workplace regardless of race, gender, age, religion, or nationality.
Only shortlisted candidates will be notified.
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