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Microsoft Dynamics D365 F&o Support Consultant

2 weeks ago

Singapore SYSTEMS ADVISERS PTE. LTD. Full time

**Who is sa.global?**

sa.global is the leading global provider of Microsoft Dynamics 365 Finance & Operations / Customer Engagement solutions for professional services, Legal & Construction firms as well as other project-driven organizations.

**Why we need you**

sa.global is looking for experienced D365 F&O Functional Support Consultants to join our expanding Asia Pacific regional support team. Our consultants work as part of a support team with Functional Leads and other Technical Consultants to provide support to enterprise customers across the region.

**Key responsibility areas**:

- Investigate support cases and provide consulting services for clients.
- Ensure recording and ongoing monitoring of all incoming request issues in the support system.
- Ensure timely responses to client requests for support, according to urgency of the issue.
- Assist client with resolving issues.
- Escalate support requests as required.
- Prepare written technical specifications for modifications undertaken.
- Perform Testing and QA.
- Liaise with product vendors on any issues relevant for our customers or sa.global.
- Ensure the accuracy and consistency of information processed from within sa.global.

**Skills, Experience and Qualities Required**:

- Experience with Microsoft Dynamics D365 F&O.
- Minimum 2 years’ experience in SQL Server Database (stored procedure).
- Minimum 2 years’ experience in Web Development esp. C#, HTML, and Javascript.
- Experience in troubleshooting issues related to web or database.
- Business processes knowledge of multiple industries is a plus.
- Excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
- Ability to work in both a team environment and on an individual basis in a motivated manner.
- Ability to resolve problems independently using an analytical approach.
- Good time management and documentation skills.
- Ability to work with minimum supervision.
- Enthusiasm to help customers succeed.
- Ability to deal with clients in a professional manner.
- Constant motivation for learning and development, diligence and responsible attitude.
- Positive attitude and patience.
- Good written and spoken in English.
- **Cantonese language skills a plus**
- Bachelor’s or advanced degree in an engineering, computer, or technology related field.
- Experience in Windows Server Setup, Configuration, and Installation would be an advantage.
- Microsoft Certifications for Dynamics 365 F&O would be an advantage.

**Location: Malaysia, Hong Kong and Singapore
**Why work for sa.global**
- You will be working with a highly experienced, collaborative, supportive, and fun team.
- You will work for one of the leading global Dynamics providers.
- You will be part of one of the largest resource pools of any global Microsoft Dynamics 365 partner - bringing local expertise combined with global reach.
- You will be working with the most experienced Consultants to design and develop new modifications for existing clients, support previous modifications, and assist with support issues where needed.
- You will work with clients and various businesses and business models.

sa.global provides Microsoft Dynamics implementation services and industry-specific solutions to customers in over 80+ countries worldwide.

A winner of 10 Microsoft Partner of the Year Awards, we help over 250,000 Microsoft Dynamics users worldwide to deliver operational excellence and financial performance for their organizations.