Application Ops Engineer

Application Ops Engineer

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

We are looking for Applications/Systems Programmer to join our Application Services department to help us implement DevOps. This a very hands-on technical role to drive continuous improvement initiatives on top of day-to-day BAU support. We want someone with fresh and relevant ideas who is passionate about learning new things and wants to develop themselves further.

As we are covering the bank’s global operations, you will work in rotational shifts** and also be occasionally doing on-call support** during non-business hours. This will be an opportunity to have a better perspective of what can be further improved in production

**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

**Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

Morning: 7am-4pm
Afternoon:2pm-11pm
Evening: 5pm-2am

Main responsibilities

You will mainly be responsible for:
Providing primary operational technical support and assist the functional support teams
Improving complex operations (DRP, Migrations, Major maintenance etc.)
Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
Reducing time-to-market by implementing CICD pipelines where possible
Managing technical issues, escalations and ensuring good level of delivery
Maintain, improve and standardize existing workflow processes and framework
Promoting knowledge sharing within the organization (trainings, documentations etc.)
Bridging the gap between Dev and Ops
Maintain programmable code outlined in technical instructions and specifications for operating systems.

Qualifications and Profile

At least a Bachelor’s degree in any of these faculties:
Computer Science
Information Technology
Programming & Systems Analysis
Science (Computer Studies)

Functional

Experience in a banking environment in a plus.

Technical

Preferred
Minimum 3 years of experience with UNIX environments
Minimum 3 years of experience in scripting languages such as Python, Powershell
Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
Experience with task schedulers such as Control-M
Knowledge about
- CICD pipelines, ITIL practices, Agile practices, Lean
- Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus

Other Professional Skills and Mindset

Fluent in English, French is a plus
Good analytical and problem solving skills
Proactive and able to propose new ideas
Positive attitude towards continuous learning and improvement
Team player
Curious about new technologies