IT Ops Engineer

We have a deep understanding of credit cycles, which enables us to identify where risk meets opportunity and invest where customers are being underserved or undervalued. Our focus on the needs and wants of the underlying customers of our businesses is paramount to our success.

Our businesses are active across the credit spectrum, covering consumer, residential and commercial assets; and we invest in platforms across UK, Europe, Asia and Australia. We are majority owned and backed by global investment firm KKR.

**Objective**

Pepper Advantage is investing in building out its IT Operations teams to support the ever growing Pepper Advantage business. The IT Ops Engineer is a new appointment for the Pepper Advantage team in Asia and will be responsible for the day to day operations of the M365, Microsoft Azure and Google cloud environments operated by Pepper. As part of a wider global team the IT Ops engineer will be required to support colleagues from both Asia and Europe during their working day. The global IT Ops team will operate a follow the sun model with handovers being provided at the end of the working day to the team taking over responsibility.

The IT Ops Engineer will be a can do, high achieving individual who will bring their expertise of M365 and cloud computing environments, have experience of supporting end users in their use of M365 and cloud infrastructure and have a general passion for technology.

**Main Responsibilities**
- Day to day support and maintenance of the Pepper Advantage M365 environment, including but not exclusive to:

- Creating, updating and disabling of user accounts
- Provision of hardware using Microsoft InTune, including patching of devices
- Updating policies as and when required
- Supporting Microsoft Intune deployments
- Day to day support and maintenance of the Pepper Advantage Microsoft Azure and Google Cloud environments, including but not exclusive to:

- Monitoring and patching Azure instances
- Updating policy as and when required
- Provision of new Azure resources as an when required
- Providing end user support for issues related to M365, including but not exclusive to:

- InTune deployments
- Sharepoint
- Teams

**Accountabilities**
- Be the first point of call for any issues related to M365, Azure and Google cloud
- Work within agreed SLAs for solving issues and incidents

**Regulation**
- Ensuring that tenancies, policies and procedures comply with any local laws or regulation

**Competencies**
- Proficient in M365
- Proficient in Microsoft Azure
- Proficient in Google Cloud
- Good documentation skills both technical and operational/process mapping etc
- Clear and demonstrable ability to identify problems and work with colleagues to find appropriate solutions collaboratively
- Good level of English, both written and verbal

**Skills**
- Proficient knowledge of Azure Cloud, including Azure AD, IasS and PaaS
- Proficient knowledge of M365
- Intermediate knowledge of Google Cloud
- A strong communicator with the ability to speak with users at all levels of seniority
- Ability to analyse problems, think creatively, and make effective decisions in the appropriate timescale
- Self-motivator and ability to work autonomously as well as part of a wider team
- Able to multitask and work across multiple products
- Be open to receive feedback and constructive criticism to drive improvements and deliverables
- Strong team collaboration and experience working with remote teams
- Driving high-quality work products within expected timeframes and on budget
- Ability to handle high pressure and fast paced situations
- Ability to quickly and positively adapt to change

In return, Pepper offers a range of high-level benefits including premium medical and life insurance cover, a generous annual leave allowance, and learning & development opportunities.