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Senior Programme Manager

2 weeks ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- This position is for Lee Kong Chian School of Business (LKCSB).
- Academic & Programme Management- Lead and oversee the end-to-end management of the Chinese EMBA (CEMBA) programme, ensuring seamless execution, exceptional service delivery, and a premium experience for high-net-worth, C-suite executives.
- Provide strategic guidance and support faculty members on academic matters, including exam administration, grading processes, and student assessments to ensure a seamless academic experience.
- Develop and maintain a comprehensive repository of course materials, academic policies, and student portal updates.
- Manage course registration, scheduling, and evaluations, ensuring adherence to academic policies and deadlines.
- Spearhead the development of a dedicated Chinese EMBA Microsite, working with IITS and RO to enhance programme accessibility for Mandarin-speaking executives.
- Supervise the translation, adaptation, and localization of academic materials, ensuring smooth navigation of SMU's English-based systems and resources.
- Ensure compliance with institutional and regulatory requirements, including student records management.
- Student & Alumni Engagement- Serve as the primary point of contact for high-profile executive students, ensuring a high-touch, concierge-level service that meets their expectations.
- Proactively troubleshoot and provide immediate solutions to help students navigate internal systems, processes, and procedures despite language challenges.
- Oversee the planning and execution of high-value executive networking events, leadership workshops, and alumni engagement initiatives, strengthening the CEMBA brand and long-term community.
- Maintain and leverage student and alumni databases for relationship management and long-term engagement.
- Accreditation & Academic Review- Lead efforts in programme accreditation and reviews, ensuring the Chinese EMBA maintains its relevance and global standing.
- Establish a data-driven feedback mechanism to track student satisfaction, faculty effectiveness, and programme impact, implementing improvements accordingly.
- External Relations & Experiential Learning- Oversee international study segments, ensuring an immersive and seamless global learning experience.
- Manage partnerships with industry leaders, multinational corporations, and global institutions to enhance experiential learning opportunities for participants.
- Develop and expand corporate and academic networks, creating opportunities for participant engagement beyond the classroom.
- Budgeting & Financial Oversight- Develop and manage the CEMBA programme budget, ensuring financial sustainability and efficient resource allocation.
- Work closely with finance teams to ensure accurate forecasting, cost optimization, and revenue tracking, in alignment with SMU's business goals.
- Leadership & Team Management- Drive team performance and achieve programme objectives through effective coaching, guidance, and building a collaborative culture. This is done through effective workload distribution, professional development, and best practices in high-value executive programme management.
- Set strategic priorities, optimize workflows, and establish best practices to enhance programme efficiency and impact.
- Other Duties as Assigned- Support special projects, events and initiatives that align with the programme's long-term goals.

**QUALIFICATIONS**
- Bachelor's degree. Having a Master's degree will be advantageous.
- At least 10 years of relevant working experience preferably in educational and/or public service setting.
- Prior experience relevant to this position or acquired in an Institute of Higher Learning (IHL) setting will be advantageous.
- A Professional Business Chinese Language Certification for non-native speakers will be advantageous.
- Effectively bilingual with excellent communication (written and verbal) skills in English and Chinese.
- Exceptional interpersonal skills to engage with diverse stakeholders and foster collaborative working relationships.
- Team management and coaching/mentoring skills will be advantageous.
- Adept in using MS Office (Excel, Powerpoint, Word) and video conferencing tools (WebEx, Bluejeans, Zoom, MS Teams, WeChat, Weibo. Xiao Hong Shu)
- Meticulous, hardworkin