Drop-in Centre Manager and Counsellor

**Responsibilities**

**1) **Drop-in Centre Operations**
- Manage risks, safety and security of the Drop-in Centre
- Manage, supervise and lead the team of Recovery Support Guides and Programme Coordinator.
- Develop and manage maintenance of Drop-in Centre membership records and reporting functions.
- Manage crisis situations related to clients and members within the Drop-in Centre
- Lead and manage the Recovery Buddies Programme in the development of a pool of safe recovery persons who can take on mentoring roles to new clients.
- Plan and implement formal and informal Recovery Buddies recruitment process to enhance and enlarge recovery support programme.
- Manage and ensure relevance of facilities and resources in support of all Drop-in Centre related activities and programme.
- Develop, monitor and report on plans and budget for Drop-in Centre programme.
- Contribute to write up of the Annual Report on Drop-in Centre, RSG and wellness programme/activities.

**2) **Drop-in Centre Programme**
- Plan, coordinate and oversee implementation of Enrichment Programs, Life skills programs, (e.g. yoga, creative workshops, Basic Eng class, etc) at the Drop-in Centre, to complement clinical services and programmes
- Foster collaborations with community groups to strengthen and expand partnerships with religious and faith communities, ethnic/cultural, health and human service providers, business, education and neighborhood groups in support of agency’s recovery programmes
- Liaise with Communications & Relations Manager, in the planning and provision of services to WE CARE clients by volunteers and CSR partners.
- Assist Communications in outreach activities to raise and increase awareness of WE CARE services and mission.
- Manage the operations of the Drop-in Centre and oversee all activities in the Centre including liaison and scheduling of self-help meetings with respective RSG groups (AA, NA, SLA, etc)

**3) **Counsellor**
- Conduct individual and group counselling of youths/adults with addiction related issues.
- Conduct psycho educational/ psychosocial groups on addiction and recovery related topics.
- Assist with new programme development activities.
- Provide programme tracking and evaluative reports for programme funding and grand reporting purposes.
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**Job specifications**

1. Leadership Skills: Strong leadership abilities to work collaboratively with the management team in overseeing the drop-in Centre and recovery support program, ensuring alignment with the agency’s mission and goals.

2. Effective Communication: Excellent verbal and written communication skills to foster collaboration with partners and agencies, enhancing the quality and delivery of care services.

3. People Management and client Relations: Demonstrated skills in people management and the ability to build rapport with clients, fostering a supportive and positive environment.

4. Planning and Organizational Abilities: Proven organizational and planning skills to efficiently manage the daily operations of the drop-in Centre.

5. Educational Background: A master’s degree in social studies, Counselling, Psychology, or a related field. Postgraduate qualifications in addiction counselling are preferred.

**Key Deliverables**

1. Oversee Drop-in Centre Operations and Security: Ensure the drop-in Centre operates smoothly and maintains a safe and secure environment for all members and staff, adhering to established house rules and safety protocols.

2. Risk Assessment and Mitigation: Proactively identify potential risks related to member interactions, facility management, and drop-in Centre operational procedures. Develop and implement strategies to mitigate these risks, ensuring a safe and supportive recovery space.

3. Monthly Activities & Programs: Plan, organize and compile and disseminate monthly ongoing and new activities, programs and meetings schedules.

4. Leadership and support for Peer Support Specialists and Recovery Guides: Provide effective leadership and guidance to the Peer Support Specialist team, ensuring they are well-supported in their roles

5. Cultivate a Vibrant and Supportive Community: Foster a welcoming and dynamic environment that encourages regular attendance and engagement, leading to a stable and active membership base. Ensure that all members feel valued, respected and supported on their recovery journeys.

6. Counselling Caseload Management: Take on and manage a counselling caseload as assigned by the Clinical Director. Report on client progress, challenges, and therapeutic outcomes, ensuring alignment with clinical standards and program goals.