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(Senior) Executive

2 weeks ago

Queenstown, Singapore National University Hospital Full time

**Job Purpose**:
The Senior Executive/ Assistant Manager/ Senior Assistant Manager will be
responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives for REACH West services.

**Duties and Responsibilities**:
**Primary Responsibilities and Duties (60%)**:
**Operations**
- Ensure smooth daily operations of REACH west, partnering with programme leaders to solve system and process problems including administrative and operational matters.
- Ensure and promote continuous process improvement or review of services and care provided to meet programme’s and department’s objective.
- In addition, He/ She will work with other department managers to ensure a positive experience for patients along the continuum of care.

**Customer Service**
- Monitor customer service standards related to REACH west.
He / She, in partnership with the Manager (Operations and Admin), is responsible achieving customer satisfaction targets.
- He / She is responsible devising innovative services to continually improve service levels and delight customers.

**Business Management**
- He / She is responsible for achieving the volume and financial targets for the clinical services that he/she is assigned to.
- He/ She will be responsible for developing, implement and review business plans with Programme Director to ensure goals are achieved.
- The scope of business management includes annual financial budgeting and regular reviews with Programme Director, and development of new businesses.
- He / She is responsible to track, monitor and submit key performance indicators.
- He / She is responsible in reviewing programme budget on a regular basis. Verify quarterly claim form before submission.

**Staff Management**
- He / She will manage admin staff and the conduct respectively.
- He / She is responsible for ensuring that admin staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

He / She in partnership with Programme Director is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

**Communication**
- He / She is responsible for two-way communication between staff and management.
- He/ She should ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
- Participate in committees and other tasks as and when assigned.

**Secondary Responsibilities and Duties (20%)**
- Inculcate strategic HR Management policies or programme to achieve business goals, clients’ expectations and staff satisfaction.
- Guide and mentor junior staff.
- Encourage multi-disciplinary teamwork.
- Disseminate and implement hospital’s policies and procedures.
- Ensure policies and procedures are current.
- Participate in committees and other tasks as and when assigned.
- Any other projects or duties as directed by Programme Director and supervisor.

**Other Responsibilities and Duties (20%)**
- Perform data management, collating and maintaining of patient database for clinical and research purpose.
- Assist in tracking, maintaining and reporting of quality clinical indicators and provide statistical report and updates on a regular basis.
- Provide administrative leadership in establishing partnership with community agencies on projects like the screening programme for early detection of anxiety and depression in the adult community.
- Support the training programme for partnering agencies conducted on a regular basis and any ad-hoc training as required.

**Job Requirements**
- Recognized degree (minimum).
- Analytical, quantitative and communication skills (written & verbal).
- Computer literacy skills - MS Office (Word / Excel / PowerPoint).
- At least two years’ working experience.
- Strong organizational, coordination, interpersonal and communication skills.
- Positive, motivated, able to manage pressure, takes initiative.
- Ability to multi-task and work independently and work as a team.