Portfolio & Implementation Director

6 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

**Responsibilites**:

- Main POC with external customers for all communication / coordination / status update during the entire project delivery period.
- Coordinate with difference internal stakeholders to ensure all project deliverables to the external customers will be well managed, on time with good quality.
- Build up a “Trusted” working relationship with the customers.
- Ensure consistency of delivery and sharing best practice across portfolio of contracts and dealing with operational escalation.
- Ensure consistent quality of reporting across all contracts ensure effective ‘plan, act, review’ is being undertaken to rectify issues and report effectively upwards for business unit and regional level reporting.
- Serve as escalation points for contract level employee relations and other People-related activities across the employee lifecycle.
- Maintain and develop relationship with key customer stakeholders and serve as an escalation point for issues.
- Ensure consistency of process and QHSE culture across contracts and audits contracts for compliance.
- Ensure portfolio of contracts in meeting or exceeding target and that pan-contract initiatives are in place.
- Empower and motivate to fulfil best practice & meet targets.
- Ability to manage conflict and crisis effectively.
- Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded.
- Ensure business policies and processes are effectively communicated and implemented within the contract.
- Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our services and subcontractors’ activities and are regularly reviewed.
- Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
- Work with other Operational teams to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
- Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.

**Job Requirements**:

- Minimum 10 - 15 years of relevant experience.
- Proven track record within the Data Centre industry.
- Excellent motivational and influencing skills, with high levels of personal integrity.
- Incumbents must be self-starters, confident and composed.
- Organised, able to prioritise and deliver within high pressure, business critical environments.
- Ability to balance strategic thinking with tactical delivery for client satisfaction.
- Excellent understanding of health & safety legislation.
- Experienced client relationship manager.
- Excellent influencing and negotiation skills.
- Excellent interpersonal skills for effective management of people at all levels of the organisation.
- Ability to manage conflict and crisis situations effectively.
- Organised and detail focused with the ability to multitask.

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