Control Tower Officer

We are looking for someone who is a strong team player, a creative problem-solver and is self-motivated. As a Control Tower Executive, you will be responsible for ensuring co-ordinated delivery for everything going through our sorting hub (i.e. parcels etc) and delivery partners. In our goals of expediting the delivery process, you will be utilising our in-house technology platforms and need to be comfortable adapting to new technology systems and processes. This role will be on a full-time basis based out of our office at Tampines North Dr. 1, #03-38 T-Space Building, Singapore 528559 and you will be reporting daily to the Operations Manager.

**A DAY IN A LIFE**

The bulk of your working hours should involve you having to:

- Monitor allocation of parcels to drivers, and progress of deliveries from end to end
- Monitor closely daily delivery SLA, and make improvements where necessary
- Plan and coordinate driver parcel allocations and routes for both First mile and Last mile requirements; this happens daily, re-plan when operations do not go as intended
- Maintain communication with various teams: customer care, delivery agents, digital forwarding teams etc
- Understand operational processes, and propose improvements - whatever it takes to give our customers the best delivery experience ever

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders will:

- Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves.
- Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
- Over-communicate, particularly as they are all quite autonomous.
- Take care of our team, and treat them as they would want to be treated.
- Are rigid on goals, but flexible on the details.

**SKILLS**

These are minimum skills requirements and a ‘must-have’ for the role:

- Basic Gsuite skills
- Able to comprehend data, and use it to propose solutions
- Able to operate successfully in a lean, fast-paced organisation to scale quickly
- Willingness to learn and develop skills needed for the role
- Have a hands-on mentality
- Comfortable adapting to new technologies
- Good communication skills
- Multilingual
- Good team player with a can-do attitude
- Strong knowledge of parcel delivery operations
- Passion to work in a fast-paced, dynamic environment

**QUALIFICATIONS & EXPERIENCE**
- At least GCE ‘O’ or ‘N’ levels certificate
- 0-2 years of working experience,

**EQUAL OPPORTUNITY EMPLOYER**

Teleport is an Equal Opportunity Employer. All qualified applicants will receive due consideration for employment regardless of race, colour, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy or any other status protected by National Law.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.