IT Engineer

2 weeks ago

Singapore TAKENAKA SINGAPORE PTE LTD Full time

Job Summary

Key Responsibilities
- Provide first-level technical support for hardware, software, network, and mobile devices
- Troubleshoot issues related to Office 365, Windows OS, and basic networking
- Set up and maintain desktops, laptops, printers, and mobile devices
- Assist with onboarding/offboarding of employees including account setup and equipment provisioning
- Maintain accurate documentation of support requests and resolutions
- Escalate unresolved issues to higher-level support when necessary
- Ensure timely follow-up and closure of support tickets.

**Requirements**:

- Minimum 3 years of experience in a similar IT helpdesk role
- Strong troubleshooting skills and technical knowledge of Windows OS, Office 365, basic networking and common engineering software
- Good working attitude with a willingness to learn and take initiative
- Self-starter who can work independently and manage time effectively
- Excellent interpersonal skills and the ability to get along with all staff, including nontechnical users
- Strong verbal and written communication skills

Working Location

15A Changi Business Park Central 1, Singapore 486035

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