Senior Business Analyst, Enterprise Applications

5 days ago


Singapore Shangri-La Hotels Full time

Shangri-La Group

Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders.

We are part of the Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world. Our properties sit on some of the world’s most prestigious addresses and exotic destinations. Through the environments we have created, we enable people to come together to live, work, play, eat, and rest well.

As a Senior Salesforce Business Analyst, Enterprise Applications, we will rely on you to:
Manage the development of new features and maintenance of the in-house Shopping Mall Loyalty System and Commercial Leasing System
Conduct user requirement analysis and design solution for the development and implementation of new systems and for enhancements to existing systems.
Create and manage project timelines to ensure product is properly configured, tested, and implemented.
Manage and coordinate with project teams and external vendors; code jointly with internal and external developers as and when needed.
Ensure adherence of the final deliverable to the stated requirements and assist in production deployment.
Ensure project details are well documented and an optimal solution is developed.
Identify areas in which the product can be improved to better serve business needs.
Create and manage business processes.
Conduct user acceptance testing and training; code review, develop test cases, develop test scripts for quality assurance.

**We are looking for someone who has**:
Bachelor’s degree from an accredited university in a relevant discipline.
Experience in managing Real Estate and Hospitality system. Knowledge in real estate capabilities in key areas of Mall Loyalty Programme, Lease management, Space management and interface with other systems.
5+ years of Business Analysis experience.
Experience in Salesforce Lightening design and development, and Microsoft technologies - PowerApps, PowerAutomate, PowerBI is a plus
Excellent interpersonal, decision-making skills and multi-tasking abilities, and able to work independently in a fast-paced environment.
Attention to detail and focus on producing quality work.
Ability to travel up to 10% if necessary



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