Broker Operations Manager, Aws Cloud Logistics

Bachelor's degree in Logistics, Supply Chain, Business, Engineering, Economics, Science, or equivalent relevant experience.
- Minimum of 8 years of direct experience in import/export compliance and handling imports/exports per foreign government regulations.
- Operational background in brokerage operations, trade compliance, and extensive complex project management experience.
- Strong analytical and quantitative skills, with a drive for continuous improvement.
- Ability to handle multiple priorities simultaneously in a fast-paced, ambiguous environment.
- Experience in managing complex stakeholder environments.

At AWS Cloud Logistics (ACL), we work together to #MoveTheCloud. Our team designs and delivers the technology that our logistics teams rely on every day. We’re innovators, communicators, and problem-solvers who lead, advocate, and influence.

**Role Overview**:
As the Broker Operations Manager, you will be accountable for ongoing broker operations management and strategically developing the next generation of customs operations and expansion initiatives for AWS. You will manage critical vendor relationships to ensure successful hardware fulfillment to AWS data centers across the APAC region. To achieve ambitious goals, you must uphold the highest standards, continuously develop and refine processes, and drive improvement activities across internal and external teams. You will possess the ability to execute strategies and projects in APAC, including implementing systems and leveraging cutting-edge technologies to optimize and enhance processes.
You will accelerate progress by making decisive and timely decisions, resolving blockers effectively, and escalating issues appropriately when necessary. Your role requires collaborating and fostering an inclusive culture while working with diverse teams across the organization. Strong project management, strategic thinking, and stakeholder management skills are essential for success in this role. Additionally, you must demonstrate a commitment to continuous improvement, problem-solving, and a deep understanding of customs operations and trade compliance in the APAC region.

Key job responsibilities
- Oversee day-to-day broker operations, including managing brokers, clearance processes, trade planning, and execution across existing and new AWS sites/programs.
- Collaborate with cross-functional stakeholders to identify and rectify gaps in export/import processes, ensuring smooth operations and mitigating bottlenecks.
- Build strong relationships and partnerships with internal teams (customers, partners, operations, engineers) to meet project deliverables seamlessly.
- Coordinate global customs broker management, conducting country assessments, and ensuring compliance with local regulations.
- Analyze import/export data to identify process improvement opportunities and enhance broker operations through initiatives.
- Prepare and present detailed, data-driven business reviews to senior management, focusing on service level improvements and impact analysis.
- Effectively communicate expectations, requirements, and well-reasoned proposals verbally and in writing to business and technology teams.
- Demonstrate strong presentation abilities and articulate data-driven proposals convincingly.

Singapore, SGP
- Global logistics or supply chain experience is preferred.
- Experience utilizing data-driven process improvement tools and metrics.
- Experience engaging with customs/regulators and representing complex import/export requirements.
- Minimum of 3 years of experience in analyzing business problems using various tools, including leveraging technology for process improvements.
- Demonstrated ability to exercise sound judgment in uncertain situations.
- Strong attention to detail and organizational skills.