
Customer Service Officer
7 days ago
**Job Scope**
- Handle facility bookings, programme registrations and over-the-counter payment collections
- Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
- Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Perform daily settlements and financial reconciliations for revenue submissions
- Identify improvements and propose recommendations to address operational challenges and enhance customer experience
- Ad-hoc duties and projects as assigned or needed
**Location**
- National Stadium (Stadium MRT)
**Working Hours**
- Mon to Thurs: 1pm to 10.30pm (1 pax)
- Mon to Thurs: 4pm to 10.30pm (3 paxs)
- Fri to Sun: 1 to 10.30pm (3 paxs)
**Salary**
$10/hr
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