Assistant Manager

6 days ago

Clementi, Singapore Singapore University of Social Sciences Full time

**Short Description**:
Manage and oversee the SUSS corporate website and intranet, two key university platforms.
- The role answers to key stakeholders in SUSS Communications & Marketing (COMM) and supports content requests from schools/departments and overall technical management of SUSS corporate website, website CMS and SUSS intranet (staff portal).
- The role is a combination of roles: Website designer and CMS/intranet consultant, reporting to and supervised by SUSS IT department, with a dotted line reporting to COMM, as a key website stakeholder and business user.
- Incumbent should possess skills and experiences focused on web/content design/website management as a key priority. Project management skills are a must.

Specific (90%)
- Maintain content and design quality of the SUSS website, in alignment with our brand requirements, towards delivering strong and consistent user experience and SEO.
- Build and test on-brand, functional and user-centric webpages/subsites with good grasp of stakeholder needs, and oversee holistic functionality needs of the CMS.
- Main point of contact for any corporate website content requests, including content and design consistency, website guidelines, publishing requests and feedback and training for all content reps.
- Management of incidents and issues for the CMS, website front-end and back-end from users.
- Monitor and work with website vendors to ensure system reliability, CMS optimisation and related projects for better performance and/or UX, UI.
- Study/identify key website and digital trends, propose and manage enhancement requests for continual growth needs of the SUSS corporate website, website CMS and intranet.
- Provide day-to-day technical consultancy and support to COMM, content reps and users for the website CMS and intranet maintenance.
- Plan, communicate and coordinate with vendors, stakeholders and end-users for Release Management of the website CMS and Sharepoint (intranet).
- Garner IT support to implement and ensure optimal website security, hosting and data protection as well as intranet performance. This includes training/activation of an IT backup for full website and intranet support in the absence of the webmaster.
- Monitor, analyse and report all aspects of website and intranet performances with analytics tools.
- Regulate and manage access rights of different users on the website and intranet.
- Locate and debug website issues.

General (10%)
- Other duties also include, examining traffic through the site, generation of statistics/reports, participate in SUSS events.

**Job Requirements**:
Academic Education/Training/Experience
- Minimum education level: Degree in IT/Computer Science/Web Design/Web Development with 2 years of experience.
- Skilled in Graphic design and HTML authoring. Photoshop/Flash animation is a must. Additional software package knowledge will be an advantage.
- Working knowledge of website/intranet management and chatbot tools like Sitefinity, Sharepoint and Bold360.
- Online marketing and SEO skills.
- Knowledge of IT security.

Personal Attributes
- Strong project and stakeholder management skills.
- Good communications skills, written and spoken, to convey key website and platform knowledge and train non-IT stakeholders.
- Independent, reliable and detail-oriented.
- Agile and keen learner, with an innovative and learning mindset, to acquire new skills in web design, new technologies to develop unique websites and user-centric experiences.

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