Sr Triage Specialist

7 days ago

Singapore Yishun Community Hospital Full time

Institution: Khoo Teck Puat Hospital
- Family Group: Ancillary

To plan and manages the triage activities. Follow processes in accordance with organizational standards to ensure correct siting, accuracy and operational effectiveness.

**MAJOR DUTIES AND RESPOBSIBILITIES**

**(A) Operational**
- Develops, implements, and evaluates a plan of care for each caller's presenting symptoms.
- Collects and analyzes data to establish health priorities and interventions.
- Streamline the triage process and shorten the waiting time for patients requiring Emergent care or Specialist consult.
- Maintains and safeguards confidentiality of patient health information and medical records.
- Communicates complex triage case with the relevant clinician.
- Network with the clinicians from clinical departments to establish and update clinical triage protocols.
- Provide daily updates and monthly reports of the Triage services.
- Provide regular in-house training and assist in preparing quiz for the department so as to improve the team's medical knowledge.

**(B) General**
- Perform daily housekeeping of workstation to maintain neatness of the workplace using 5S concept and ensure confidential information is safely kept at all times.
- Ensure that all tasks requiring follow-up are being carried out.
- Ensure teamwork and participate in any and all activities related to the smooth running of the department.
- Attend continuing education I in-house training on a regular basis to maintain his/her competency.
- Participate in quarterly internal department test I quiz I audits.
- Exercise cost saving and adopt environmental-friendly measures at all times.
- Identify areas of improvement or participate in improvement projects.
- Perform other duties as requested by Executive and/or Manager.

**JOB REQUIREMENTS**

**(A) Education, Training and Experience**
- Diploma I Degree holder with minimum 2 years clinical experience
- Experience in Emergency department, Ambulatory care or previous telephone consultation is an advantage
- Communicate in English and mother tongue language fluently. Able to speak dialect I third language is an advantage
- Proficient in computer navigation and administrative skills

**(B) Professional License**
- Registered Nurse with Singapore Nursing Board or equivalent is preferred

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