Hotel Duty Manager

2 weeks ago


Singapore RK RECRUITMENT PTE. LTD. Full time

**Job Subject Title: Hotel Duty Manager**

**Benefits Summary**:

- **$3,000 - $4,000 Inclusive of AWS + Meal Allowance**
- **5 days work week, Fair rotational shift**
- **Location: Islandwide**
- **14 days AL + 2 days flexi family care + 1 day birthday leave + Medical benefits + Flexible benefits
**Responsibilities**:

- Oversee the proper and profitable functioning of the Hotel.
- Supervise Front Office sections, including reception, cashier, telephone, reservation, and baggage services.
- Monitor junior staff conduct and performance to maintain a positive corporate image to guests.
- Ensure prompt, courteous, and efficient service to guests and handle guest complaints diplomatically.
- Assist with VIP room inspections, lead VIPs to rooms, and inform relevant departments about VIP arrivals.
- Check Logbook for messages and take appropriate actions at the start of each shift.
- Initiate correspondence for inquiries, reservations, and complaints, and address housekeeping discrepancies.
- Handle security matters, direct guests reporting incidents to the Security department, and manage guest conduct issues with Security.
- Maintain cash float and authorize rate and room changes, cash advances, and cheques following procedures and credit policies.
- Conduct training for reception staff and conduct spot checks in outlets as needed.
- Monitor room inventory to maximize revenue and work with Sales to optimize group allotments.
- Take charge of staff and guest evacuation during a fire in the absence of the Safety & Fire Manager.
- Attend required CERT training as mandated by law and regulations.

**Additional Information**:

- Preferably 5 years of working experience in hotel front office with 1 year as a Duty Manager.
- Able to perform rotating shifts
- Positive attitude and outgoing personality and good public relations skills

Please submit your updated resume by using the APPLY NOW BUTTON

We wish you all the best in your career search.

**RK Recruitment Pte Ltd **| **EA License No.: 20C0280
**Lau Kin Hao **| **EA Personnel No.: R23115761


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