Customer Service Experience

1 week ago

Singapore ALPHAEUS PTE. LTD. Full time

RESPONSIBILITIES AND RESULTS:

- Answering incoming calls and making outbound calls to customers or clients.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement
- Minimally Nitec qualifications in any disciplines
- Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
- Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Singapore citizen only.

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