Executive, Central Reservation

1 week ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

Answer all incoming calls within the service level, and in a professional, helpful and engaging way.
- Ensure all reservation details are entered timely and accurately into the system.
- Maintain a positive selling approach to maximise yield in both occupancies and rates.
- Ensure external and internal customer expectations are being met and guest needs are satisfied.

Other reservation or sales support related tasks
- Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions.
- Preparation of commission letters for property agents and follow-up with the Finance Department.
- Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties.
- Create and maintain company profiles in the relevant softwares (ie; SAGE and Property Management System).

The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

**Job Requirements**
- Preferably at least a Diploma in Hotel Management
- Good written and oral communication skills
- Possess excellent telephone etiquette, with good interpersonal skills.
- Have a customer-oriented nature.
- Meticulous
- Ability to multi-task and work independently
- Good team player
- Good leadership skills

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