Training Specialist

Training Specialist -220008CU

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**
**Training Specialist**
**Travel: UP TO 50%**

**The Opportunity**:
We are looking for an expert Trainer (after-sales/customer service) that will help our new and existing hotel partners create, build and driver the upsell culture within their hotel/teams. You will often be the first face of our product to the Hotel Management and Front Desk Team and your training will have a direct result on their successful adoption of the program, our software and their revenue.

It will be your role to train on our product range and ‘win’ our partners over - ensure they see the wealth of benefits that our software brings on their daily tasks and revenue streams. Essentially you will turn our new customers into our brand ambassadors - from Hotel Managers to Front Desk Agents.

**Who You Are**:
You are a teacher/trainer at heart with a hospitality mindset

You are described as an outstanding communicator, analytical thinker and engaging, infectious sharer of knowledge. You have proven ability to deliver an exceptional, impactful, and sustaining learning experience to a range of audiences from entry level to senior management. You use modern teaching methodologies and can adapt your training and delivery in an instant to adapt to the wants and needs of your audience. You can easily build rapport and have the influence to deliver engaging, impactful business recommendations.

You thrive on your own but you are enthusiastic and motivated to be in a talented team because, like our hotel partners, we benefit from collaboration. You believe that feedback is a cycle of evolution and improvement - you have a drive to be better today

**What You’ll Do**:

- Provide remote and onsite training and consulting on sales and motivational techniques for a hotel’s (primarily 4- and 5-star hotels) upselling program empowered by the leveraging of our patented Pricing and Merchandising Technology.
- Schedule and plan training agendas based around the needs of the hotel.
- Collaborate with Sales Managers, Implementation Managers and Account Managers to ensure a seamless partner onboarding experience.
- Provide business focused, consultative recommendations to hotel management to enhance ongoing success. The recommendations will be supported by your analytical ability to review the hotel’s upselling program - including revenue production, agent engagement and merchandising opportunities.
- Collaborate and create new training material and content to accommodate specific hotel brand standards and evolving technology features.
- Hold bi-weekly webinars to re-engage hotels and help them to drive revenue.

**Experience and Skills**
- Must be fluent in English. Additional language such as Japanese, Thai or Manadarin are a plus.
- Experienced/qualified influential teacher/trainer or Bachelor’s degree + strong initiative
- Hotel experience in Front Desk/Operations or Revenue Management is a valuable advantage
- Excellent interpersonal skills and confidence to deliver group presentations to different audiences. Adaptability of tone to different cultures and seniority.
- Analytical skill set, coupled with ability to distill data into a succinct business message
- Ability to thrive in a fast-paced, high-energy environment
- Willingness to travel up to 50% of the time & flexibility to adjust to customer schedules
- Bonus Credit: Measurable results in prior project that drove increased revenue or operational cost efficiency

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up fo