Senior Account Technician

**Senior Account Technician**

**Let’s care for tomorrow.**

**Your ambitions. Your dreams. Your tomorrow**

Allianz Commercial (AZC) is the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks, or climate change impacts, AZC has the major risks covered when it comes to protecting businesses.

**Job Purpose / Role**:
Our account technicians support the business by capturing and processing policy information, from submissions through to billings and collections. We pride ourselves on delivering exceptional customer service and operational effectiveness.

You will provide an effective and efficient administration and processing service to Underwriting, Claims, Credit Control, and the Brokers/Clients. Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentations, slips, underwriting files, and accounts.

**Key Responsibilities**

In this role you will:

- Be responsible for Multinational and Non-IIP bookings of medium to high complexity.
- Steer Operational tasks for GBO. This may include providing instructions to all subsidiaries involved, finding solutions to any outstanding issues, and addressing questions regarding cover and wording with Underwriting team.
- Invoice customers and co-ordinate documentation, e.g., issuance of local policies, certificates, endorsements to the Broker (or Client)/ Co-Insurers, in a timely and accurate manner.
- Monitoring/maintaining and follow up all programs, escalating issues if required.
- Develop effective working relationships with internal and external customers, including Underwriting, Accounts, Credit Control, Captives/Reinsurers, Brokers and Clients, attending relevant meetings as required.
- Potentially become a System Super User, representing the team in local and global as well as cross-functional projects; take on User Acceptance Testing sign-off authority; provide input for specific topics on a case-by-case basis.
- Carry out risk checks according to our compliance procedure.
- Support with reporting/MIS activities.

**Key Experience / Requirements / Skills**

Required Experience
- Experience in handling operational tasks in policy administration or other core insurance services.
- Experience working in an international environment.

Required Education / Certifications
- Completion of a recognized insurance qualification (or equivalent in the Financial sector).

Technical Skills
- Ability to continuously develop technical and systems knowledge, business, and insurance understanding.
- Good understanding of relevant products, wordings, terms and conditions and coverages.
- Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation.
- Precise and have an eye for detail.

General Skills
- Communication Skills: Excellent verbal / written communication and interpersonal skills (able to build relationships with people at every level of the global organization.
- Task Planning: time management skills and experience of scheduling tasks in accordance with daily review of priorities. Able to prioritize under pressure.
- Ability to motivate others; effective team player, training and coaching of staff.

Languages
- English. Fluency in local language is a plus.

**What is in it for you?**

**Let’s care about everything that makes you, you**

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

**Let’s care for your financial wellbeing**

We believe in rewarding performance with a great compensation and benefits package.

**Let’s care for your opportunities to progress**

From career development and digital learning programmes to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

**Let’s care for life’s twists and turns**

From our support for flexible working, health, and wellbeing (including private healthcare and generous parental leave benefits), to help people returning from career breaks with experience that nothing else can teach. We’ve got your back.

**Let’s care for our society and our planet**

With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry, and our clients.

**Care to join us?**

Allianz Commercial is the Allianz Group brand serving the world’s largest consumer brands and major industry players through to family-owned enterprises forming the backbone of nations’ economies. We bring toge