Head of B2B Operations

1 week ago

Singapore LIBERTY WIRELESS PTE. LTD. Full time

Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.

**Mission**

As our **Head of B2B Operations **you are an exceptional member of the team who will support and manage the launch of a new country on behalf of a client.

As a key member of our team, your responsibilities include but not limited to**:

- Manage the end-to-end roadmaps of our B2B projects, and ensure all deliverables are completed on time
- Lead and support the Country Launchers to deliver an optimal performance
- Identify and address concerns in the roadmap for the Operations team, and work alongside cross-functional teams and the B2B team to ensure a smooth delivery of our B2B projects
- Participate in strategic reviews of business performance, leading several key areas as required
- Facilitate communication and negotiation with leadership and other key strategy stakeholders, including regular reports and strategy progress meetings
- Directly reports to our Regional Head of Operations
- Key OKRs : Launch targets (i.e operations related), B2B Ops playbook & processes deliverables

**Who you will work with**:

- Reports to: Regional Head of Operations
- Direct reports: B2B Country Launchers

**What’s on offer?**

Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect:

- Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia)
- Once in a lifetime chance to help shape a brand from the ground up
- Autonomy in the role and in managing your own portfolio
- Exposure to the fast-paced world of high-tech start-ups
- Attractive experience and compensation
- Working with passionate, smart and driven colleagues in a vibrant environment

**Requirements and qualifications**:

- **12-15 years solid management experience in **Operations and 3PL/ Logistics/ Delivery and Warehousing management with focus on top industries (telco, tech, e-commerce)
- Has a good understanding of start-up culture
- Agile and competent in adapting to changes quickly
- Has an excellent understanding of vendor, performance, and customer service KPIs
- Has excellent decision-making and negotiation skills, able to provide reasonable justifications on what needs to be done.
- Has excellent planning, strategy, and execution skills needed to manage projects and daily operations.
- Has prior end to end experience on setting up teams.
- Highly adept on process improvement methodologies.
- Excellent communication and interpersonal skills with the ability to work with all levels.
- Excellent communication and presentation skills both verbal and written with ability to effectively communicate and partner with multiple levels of the organization

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