Customer Service Officer

2 weeks ago

Singapore UPS SCS (SINGAPORE) PTE. LTD. Full time

**Responsibilities**:
Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. client **s **, warehouse operations, carrier brokers and other offices/facilities is essential
- Follow up with customer inquiry and provide information about services, products and to process orders
- Order creation and customer account management in SAP/WMS
- Backorder and returns management
- Coordinate with the warehouse team to ensure that operational tasks are met
- Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
- Perform clerical duties such as filing and reporting
- Document, investigate and resolve all customer concerns in a timely fashion;
- Drive prompt and professional communication at all times for both internal and external customers;
- Document all shipping errors on the required documentation with accuracy and attention to detail;
- Other duties as assigned to you from time to time by the company.
- Observe and comply with standard operating procedures
- Observe and comply with warehouse health & safety guidelines

**Job Qualifications**
- Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
- Possess excellent communication (written/verbal) and presentation skills
- Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Proven ability to work well both independently and as part of a team required;
- Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
- Possess working knowledge of order entry systems and warehouse management systems

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