Graduate Client Support Analyst

2 weeks ago

Singapore TS Imagine Full time

**_About the job_**

**_ Who will love this job_**
- **A client-first mindset **- you are an experienced Client Support Analyst with a strong client facing background with knowledge of financial markets and proven troubleshooting skills.
- **An organized multitasker **- you can handle multiple tasks, manage priorities, and maintain strong relationships with clients whilst working in a fast paced and demanding environment.
- **A learner** - you love to learn and develop your skills, always eager to be proactive and solutions-focused with a commitment to providing the highest quality of client service.
- **An educator** - you relish acting as the front-line support resource for TS Imagine's clients, and you have a knack for translating complex technical concepts into simplified terms.

**_What you'll do_**
- Investigating complex workflow and troubleshooting faults, testing and recreating issues, reviewing logs and performing data analysis
- Communicating solutions, workarounds and providing answers to functional queries
- Reviewing and making data and configuration changes
- Performing system checks and participating in a rota system
- Continually developing technical, functional, and business knowledge
- Working in a team, progressing cases, investigations and completing escalations independently and to a high standard
- Proactively identifying opportunities to document and support continual service improvement
- Ensuring ownership throughout the full life cycle of an incident, ensuring clients are kept informed of progress at each stage

**_You should have_**
- A degree in Computer Sciences, Statistics, Mathematics or related area
- Strong analytical and reasoning ability with the desire to troubleshoot complex issues and workflows
- Experience in server scripting languages (E.g. Python, JavaScript) or familiarity with SQL is highly desirable
- A good understanding of computer operating system (E.g. Windows, UNIX), network and database concepts
- A broad-based understanding of financial market concepts
- A motivated individual, with a curious mind and the desire to work in an environment where constant learning is the norm

**_Why TS Imagine / Benefits_**
- Vacation and Personal days
- Annual bonus and salary review
- Training budget $1,500
- Medical, dental, life assurance

**_ About TS Imagine_**

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.

Join us

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