Senior Service Engineer

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy

transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

**Job Description**:
Identify customer requirements.

Troubleshooting and resolve technical issues related to Yokogawa solutions and 3rd party IT solution packages

Provide technical support to customers.

Act as functional consultant to customers, SSO Sales and Marketing team, SSO technical and service team. (including helpdesk and solution developers)

Customer requirement clarification, functional testing, system integration testing, compatibility testing and technical support validation Advising on options, risks, costs vs. benefits, and impact on business processes and system

Formulating pre-sales strategies, scope analysis, and demonstrations, development of tenders and proposals, and project cost estimates.

Experience

At least five years’ experience as a project / service engineer for implementation and/or maintenance of IT Applications, Infrastructure/Systems in Cloud or On-premises IT systems.

Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premises to cloud migration deployments.

Experience with assessment, development, implementation, optimization, and documentation within SaaS, IaaS, PaaS, and other Cloud Environments.

At least two years of working experience in Singapore practicing IT Service Management (ITSM) framework such as ITIL as L1 or L2.

Experience with the following will be advantageous:
Intrusion Detection / Intrusion Protection

Computer Forensic

Cyber Threat Intelligence

Security Incident Response

Education

Diploma or Degree in computer science, computer engineering, information technology or equivalent.

Knowledge/Professional Skills

ITIL v4 certified or equivalent.

Microsoft Certified Azure Security Engineer Associate or equivalent certification.

Project Management related certifications such as Certified Associate in Project Management (CAPM) or CITPM (Associate) would be advantageous.

Technical knowledge or skills required:
Knowledge and understanding of key differences between most popular cloud provider solutions and cloud orchestration tools. (e.g. Azure, AWS, Kubernetes, etc)

Knowledge in Industrial Automation, Control and Instrumentation will be good to have.

Personal Attributes

Meticulous.

Good in communication. (written and spoken)

Good presentation skills.

Strong customer service and interpersonal skills.

Strong analytical skills.

Ability to work independently at the same time be a team player in a dynamic working environment.

Willingness to adapt to changing requirements.

Willingness to travel around Singapore

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process