Customer Service Ambassador

1 week ago


Toa Payoh, Singapore Our Second Nature Pte Ltd Full time

We're looking for a fun, friendly & motivated individual to join our team as a Customer Service Ambassador (Part-time) - a key figure in the overall online customer service experience. You should be someone who understands the brand and embodies our values.

Prior experience in customer-facing role recommended, not required - but affinity with the brand and passion for service is necessary.
Per hourly rate will commensurate with experience.

**Responsibilities**
- Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
- Inspecting return items and processing store credits
- Troubleshooting customer concerns with a solution-driven mindset, and developing innovative, relevant solutions
- Ensuring excellent customer experience online and offline
- Conducting quality checks on defective items
- Assisting in stock inbounding and tagging
- Supporting the team with any assigned ad-hoc duties

**Skills & Requirements**
- Customer oriented with the ability to adapt/respond to various audiences
- Honest, hardworking, responsible, proactive and a strong team player
- Able to commit at least 3 days a week
- Positive energy and approachable with a willingness to learn
- Great understanding of the brand aesthetics and values
- Excellent communication skills
- Ability to multitask, prioritise, and manage time effectively
- Love for Our Second Nature is an added bonus

**Job Type**: Part-time

Pay: $10.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- Monday to Friday

Work Location: In person



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