Administrative Assistant, Operations and Special

We are always on the lookout for people who have compassion for others and understand the pivotal role that healthcare providers in the community sector play in an ageing society like ours.

This incumbent will be part of our Operations and Special Projects Team. Our ideal Administrative Assistant should possess a positive attitude and have passion to serve our home care patients. A meticulous individual who is committed and responsible for the tasks assigned. You will also be expected to have the ability to manage various stakeholders and have good telephone etiquette. In this role, you’ll find fulfillment in serving our home care patients and their needs.

Embark on a meaningful career with HNF today

If you have what it takes, we will love to hear from you

Kindly ensure that your NRIC no. is not stated in the resume.

1. Liaise with HNF panel of General Practitioners (GP) on Home Medical services which include but not limited to:

- Secure appointment with GPs on home medical referral / services
- Create visit logs in IHCS for home medical cases
- Collect and reconcile payment from GPs on monthly / weekly basis
- Call patients to inform them of their Home Medical appointments and seek their confirmation.
- Data entry for in doctors’ schedule, database and create WFO appointments.

2. Performs administrative work for the Home Therapy service, which may include, but are not limited to the following tasks:

- Conducts admission process for new Home Therapy patients by explaining the service contract and providing basic financial counselling
- Calls patients to confirm their therapy appointments on a daily basis
- Monitors utilisation of the physiotherapists’ and occupational therapist’s appointment slots
- Provides basic care coordination by creating internal referrals in IRMS within HNF’s services

3. Performs the necessary administrative work under the Disability Assessment procedure, which may include, but are not limited to the following tasks:

- Maintains an Excel database of patients that have received disability assessments
- Verifies that all scheduled assessments have been performed by the assigned clinical staff every month
- Reconciles the reimbursement received MOH with the number of assessments done every month

4. Assists with the creation of self-referrals and internal referrals, which may include, but are not limited to the following tasks:

- Calls potential clients to obtain the necessary information to create self-referrals in IRMS
- Creates internal referrals in IRMS using information provided by the clinicians
- Handles queries by AIC regarding any self-referral or internal referral submissions

5. Supports the Tele Home Care service administratively, which may include, but are not limited to the following tasks:

- Calls suitable patients to obtain consent for the conducting of Tele Home Care sessions via a video consultation platform, explaining more about the service whenever necessary
- Explains the service to patients whenever necessary, and facilitates the signing of the service contracts by the agreeable patients
- Conducts trial video calls with patients that have agreed to Tele Home Care sessions
- Schedules Tele Home Care sessions for the clinicians

6. Assist with admin duties with regards to new initiatives and national projects as and when required.

7. Rotates to other administrative services such as call centre and surgical store to undertake any other duties as requested by the reporting officer

**Job Requirements**
- GCE ‘O’ / ‘A’ Levels or Diploma
- Min 1 year experience in administrative work. Working experience in Healthcare industry will be advantageous.
- Proficient in Microsoft Office