Service Delivery Manager
2 weeks ago
The Service Delivery Manager manages projects and includes day-to-day operation, service level performance and client engagement.
Leading a team of different culture direct and indirect staff across different LOB and service functions to deliver a common goals and deliverable. The Service Delivery Manager will act as the single point of contact for our customers.
**Responsibilities**:
- Manage Project schedule and timeline. Support Project Director during the build stage lifecycle.
- Prepare Pre-Operation process and procedures to enable project goes in managed mode.
- Manage Contractual SLA, requirements and deliverable.
- Both Internal and external customers engagement
- Business growth of the account and looking into delivering excellent Customer Engagement
- Making strategic and tactical plans in alignment of delivery to meet the contractual obligation.
- Leading the Service and Technical delivery teams in day-to-day operations matters.
- Third party partners management
- Managing the financials for the assigned portfolio
- Providing management and operations report
- IT Service Management, ITIL Practitioner or ITIL Foundation
- Project Management
- Proficient in at least two of the technical competencies in Network, System OS RHEL, Vmware, Windows, Oracle DB, HP Storage, Cyber Security)
- Lean Six Sigma
- Strong people management, profit and loss management, presentation and communication skills
- CITPM or PMP preferred
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