Tour Agency Manager

2 weeks ago


Singapore TRAVEL STAR PTE. LTD. Full time

Manage regular travel company daily operations
- Arrange tour transportation, accommodation
- Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support
- Responsible for handling in bound calls in a professional and efficient manner
- Interacts with local travel agents and oversea travel agents.
- Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
- Communicate with staff for special needs for scheduled activities
- Provide general secretarial support in overall office operations, assignments, and projects
- Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
- Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers
- Ensure travel documents are processed accurately
- Handle customer inquiries, resolve issues, and provide personalized travel planning
- Negotiate contracts with airlines, hotels, tour operators, and other service providers


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