Regional Client Activation Executive

6 days ago

Singapore Luxury Careers Pte Ltd Full time

**Our Client**:
Our Client is a luxury jewellery brand that originated in France. We seek a **Regional Client Activation Executive **(One Year Contract - Renewable/Convertible) to deliver best-in-class Client Activation activities in the SEAO region by designing & implementing CRM outbound campaigns using the Salesforce Marketing Cloud (SFMC) platform, aiming at enriching the overall client experience, targeting client acquisition, conversion & loyalty.

**Responsibilities**:

- Gather markets’ campaign needs and maintain the Regional CRM Campaign Calendar, ensuring all regional and local CRM campaign activations are up to date.
- Create monthly (and adhoc) reporting, analysis and sharing insights of the campaigns at both commercial and operational level.
- Define outbound CRM campaigns: From campaign brief co-creation to technical client journey building in the system, you will design and deploy the CRM communications based on markets’ yearly relational plan.
- Coordinate with multiple stakeholders: Internally with SEAO CRM community, with Marketing/communication & Digital teams, but also externally with our current agencies to develop and coordinate our campaigns execution.
- Outbound campaign performance reports execution and analysis: You will oversee the performance and monitoring of the activation activity: running A/B Tests to increase the performance of outbound contacts, ensuring optimal use of tools, measuring the engagement of campaigns, the impact on sales and the return on investment.

**Job Requirements**
- Minimum of 4 years’ experience with at least a first experience in CRM with SFMC for a Premium Retailer ideally in a global position.
- Basic knowledge of HTML, SQL, Data Analytics, or any other CRM tools.
- Experience in Project Management including planning and assets preparation and covering multiple channels.
- Able to work in a multi-cultural and fast-paced environment, independently at times, taking ownership of projects.

Registration No: R22104771

EA Licence No: 22C1376

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