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Manager - Business Development (Global Network
3 weeks ago
Manager - Business Development (Global Network Services)
**You Lead the Way. We've Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**Team Overview**:
Global Network Services (GNS) is the business which houses all the network-related functions where we work to grow our business with over 100 bank partnerships worldwide.
The team is set up to accelerate the growth of the Amex License issuing and acquiring business through developing and growing strategic bank partnerships in the region. The partnerships span across Independent Operator markets (where the entire market is franchised to the partner including Consumer, Corporate and Acquiring businesses) and proprietary markets (where the partner has a Network Card License to issue cards to expand American Express brand).
**Key Responsibilities:
**- Business Development - Develop and grow the Independent Operator partnership license businesses in Asia & South Pacific Growth Markets.
- Relationship Management - Develop strategic relationships with key decision-makers within the issuing and acquiring partners, build strong multi-level relationships across the partners' organization and ensure alignment within GNS strategy and financial model.
- Partnership Value - Develop and increase network value to our issuing and acquiring partners through value sell and deepen Amex's market share within partner's business
- Key Deliverables - Provide strategic thought expertise to generate new business volume and marginal contribution in delivering key performance indicators, namely, New Cards Acquisition, Billings, Revenue, Expenses targets and merchant acceptance and network vibrancy in Asia & South Pacific Growth Markets.
- Drive Merchant Acquiring activities and expand payment acceptance channels:
- Be the on-ground support and follow-up on key projects and initiatives that helps to close acceptance coverage gaps.
- Execute in market coverage plans to drive >75% parity across key markets, point-of-sale strategy and mystery shopping to detect suppression / surcharge issues, coverage gaps etc.
- Work towards parity acceptance in key strategic industries across markets.
- Drive Consumer & Commercial Card Issuing:
- Competitive Analysis - assess competitive trends across markets both in the issuing space
- Product Line Strategy - Establish clear product line strategy with bank partner to drive consumer take up and engagement across various segments with partners
Business Opportunities - Identify and
- up on opportunities that will drive significant market growth, deepen the relationship with partners and optimise overall profitability of the relationship.
- Lead all discussions internally with other Line of Business (LOBs) and functional teams including marketing, legal, operations, finance, compliance teams etc. to ensure alignment and consistent delivery of services to the partners to support business needs and growth.
- Negotiate and effectively manage investments and funds to drive partnership growth, taking ownership of overall market profitability.
- Understand the partner's business strategies; craft and execute tactical plans to improve partner profitability, delivering on all key segments and objectives agreed within the context of the overall relationship and business agreements.
- Work with partners to continuously premiumise the existing portfolio and identify margin improvement opportunities.
- Go-to-person for competitive market intelligence and market practices.
- Support allocated regional initiatives on an ongoing or ad hoc basis
**Preferred Qualifications**:
**- At least 8-10 years of experience of card issuing / large business development roles and payment schemes/network experience.
- Possess deep understanding of card schemes, and of payment industry economics and can independently lead sophisticated financial deals.
- Minimum 3 years' experience external negotiations and relationship building skills
- Understanding of payment economics and well-developed financial acumen
- Motivated and driven self-starter with ability to get things done with strong
