Workplace Service Desk Analyst

2 days ago

Sembawang, Singapore Givaudan Full time

Step into our world of creativity and joy

Workplace Service Desk Analyst
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Service Desk Analyst - Your future position?**
- As the Service Desk Analyst you will provide functional and technical support in Workplace Services area.
- Location: 1 Woodlands Avenue 8
- Reporting to: Workplace SD Manager ASEAN, AU

**Main Responsibilities**

**Technical Support**:

- Get involved in Incident, Problem and Service Request Management
- Provide workarounds and solutions based on Service Level Goals
- In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
- Propose or recommend IM&T Services modifications to reduce user impact
- Refer more complex problems to problem managers or senior level

**Communication**
- Clarify tickets logged with requesters and communicate about resolution progress
- Ensure satisfactory customer service and prompt response times to the requesters
- Share your support knowledge with peers in the same team and maintain associated documentation
- Communicate with user community to provide the status of open problems and the changes associated with new solutions. Escalate issues or outages to the management
- Develop good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction

**Information Security**
- Ensure security rules implementation following the policies

**You?**
- Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us - and impact your world.

**Your professional profile includes**:

- 3 or more years of experience
- Knowledge of Microsoft-based operating systems
- General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
- Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc.)
- Basic Knowledge in SAP system (account, print)
- LI-Y
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

**Remote working**:On-site

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