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Senior /immigration Consultant

2 weeks ago

Singapore SANTA FE RELOCATION SERVICES (S) PTE. LTD. Full time

**The Job**:
**Purpose**

**Duties & Responsibilities**:

- Provide end to end service in relation to securing work/residence authorization for corporate clients or direct consumers.
- Manage client expectations and provide regular and timely updates.
- Draft and prepare invoices in accordance to client’s contractual agreement or Santa Fe KPIs, ensuring every service is billed as per approved pricing.
- Monitor documents expiry dates and alert client as appropriate.
- Input all necessary information in CORE (or any other data base used by the group to monitor and deliver Immigration services) and ensure data accuracy.
- Ensure filing/archiving of every case as per ISO requirements.
- Respond promptly and accurately to all communication and requests from applicants, corporate Mobility/HR, internal clients and Government Authorities.
- Maintain and manage the Client/Agent/Partner relationships as well as meet service level requirements.
- Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should the service require additional quote.
- Work closely with relevant Santa Fe departments i.e. Assignment Management, Account Management, Finance teams, etc to ensure smooth service delivery.
- Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes.
- Additional Responsibilities as a Senior Consultant: _
- Assist the Immigration Country Manager as and when required.
- Prepare all reports as requested by the Account within scope.
- Assist Team Leader / Manager to follow up with payment collection as and when required.
- Support any research work or ad-hoc duties / assignments related to Immigration matters as and when required by potential clients or internal stakeholders.
- To help further develop potential business by cross-selling Santa Fe other services if there is any opportunity.
- To provide guidance and support to the rest of the immigration team and help train and upskill as required.

**Education, Qualifications and Work Experience**
- Tertiary Qualification in relevant discipline.
- Current Registration as Immigration Consultant in locations where required by Legislation.
- Must have at least 3-5 years’ relevant immigration experience.
- Excellent computer skill, MS office, Outlook, etc.
- Superior English ability and fluency in local language depending on office location.
- Proven client service experience.
- Attention to detail
- The attributes and behaviours required for Santa Fe Values of Quality, efficiency, people, safety, respect & ethics.

**Technical Knowledge & Skills**
- Good communication / negotiation / organization skills,
- Self-motivated and able to work independently but also within a team
- Pro-active, can do attitude and team work, problem /conflict resolving skills
- Attention to detail.
- Ability to work to deadlines and prioritize workload.
- Experience dealing with government and other stakeholders.
- Sound knowledge of Immigration Legislation and Policy in relevant location.

**Behavioural Competencies**
- Quality - Providing outstanding service to our clients at all times.
- People - Being supportive to colleagues and clients
- Confidentiality - Understanding that all documentation provided to us is confidential and that the clients trust us with their personal information.
- Respect - Respecting colleagues and clients and treating them with a personal touch so that they are comfortable with us.
- Ethics - Working hard, maintaining integrity and values at all time